![]() Learn how to factory reset your Fitbit with our guide - this will result in any unsynced data being lost, but it could be the ticket to resolving syncing problems. Remove other Fitbit devices from app and Bluetooth list. Try logging into your Fitbit account on another device.Ħ. My fitbit one suddenly stopped automatically syncing with the dongle about 1 week ago. Perform a reset of the Fitbit app (l earn how to do this here)ĥ. If you have an old version of Fitbit Connect already installed on anything below Win 10, it will work, however, if you uninstall and install the latest version of Fitbit Connect, you will need Win 10 to be able to run it. Uninstall and reinstall the Fitbit app.Ĥ. This list should be your starting point for if you're experiencing consistent issues with syncing, but, if all these are ticked, it's time to start troubleshooting with the tips below:ģ. Your Fitbit device's software is up to date. Your Fitbit device's battery isn't low.Ħ. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. For instructions see How do I restart my Fitbit device 5. Your connected device has Bluetooth turned on, and that you aren't connected to multiple things (some issues are related to conflicting Bluetooth connections).ĥ. If your Fitbit device didn't sync, restart it. Your connected device has a working cellular data or Wi-Fi connection.Ĥ. Check that your connected device is running the latest Fitbit app version.ģ. Check the Fitbit app is compatible with your device here, and that it's running the latest version (if on iPhone or Android, check for this through the App Store or Google Play Store).Ģ. Fitbit syncing troubleshooting checklistġ. Here's a checklist of the very basic things to double check if your Fitbit isn't syncing. Problems with syncing are usually because you're not filling a requirement. ![]() ![]() The next step is to click on uninstall, so you can initiate the uninstallation. Look for Fitbit Connect in the list and click on it. Open the Start Menu and type Apps and Features. It should be as simple as following the above, but experience tells us that it's fairly likely you'll come across some kind of issue with Fitbit syncing. Method 2: Uninstall Fitbit Connect via Apps and Features/Programs and Features. Fitbit won't sync? Troubleshoot with these steps It should sync automatically, or you can press Sync to do it manually.ĥ. Connect your Fitbit Wireless Sync Dongle.Ĥ. Make sure you're signed in with your account credentials.ģ. We're going to assume your Fitbit has been registered and set up properly, but there's a catch - to use Fitbit Connect, you need the Fitbit Wireless Sync Dongle.Ģ.
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