Web-based softphones do not require software installation.Ĭompanies - especially companies with an IP PBX - may use softphones as a way to reduce the cost of phone hardware while still benefiting from the convenience and performance of an IP PBX.Web-based softphones support anytime/anywhere access via the Internet.With softphones, telecommuters and remote workers can access the same in-office features.Softphones offer ease-of-use with one-click functionality.Softphones can be installed on multiple computers, using the same number/account.Softphones add additional functionality, such as video calls and instant messaging.Softphones can be used with most residential VoIP providers, extending service.Using a softphone can eliminate the need for additional cords or an ATA adapter (such as the Vonage Box or magicJack).Softphones can be used on cell phones or laptops while traveling, offering inexpensive VoIP calling using WiFi hotspots.Softphones offer many advantages to residential and business VoIP callers: As full-fledged communication suites, they may also integrate the ICE, STUN, TURN, H.239, and XMPP protocols for instant messaging, screen sharing, and video functions. Many VoIP softphones also feature chat and video calls, and many more comprehensive softphones also support faxing, file transfers, and desktop sharing. The Mirial softphone supports SIP and H.323. The commercial softphone made by Zoiper supports both the SIP and IAX protocols. Some softphones extend their market advantage by supporting multiple protocols. Kiax is a softphone for personal use that uses the IAX protocol. The Inter-Asterisk eXchange (IAX) protocol is used with PBXs using Asterisk. CounterPath's line of softphones - Bria, eyeBeam, and X-Lite - are all SIP VoIP softphones. The SIP protocol is used with many Hosted PBX providers. The most common VoIP protocol is the open source session initiated protocol (SIP). Some VoIP providers, such as Skype, use a proprietary protocol. In order to use VoIP softphones, both endpoints - the caller and the recipient - must share the same protocol. In order for the VoIP softphone to function effectively with the VoIP service provider or company PBX, the softphone software must incorporate a/an: Using a headset with a VoIP softphone is common, especially in business environments where a noise-cancelling microphone will help eliminate distractions, but a significant advantage of softphones is that they do not need any external hardware. Device with onboard sound (a sound card).Vocalocity, for instance, is a business VoIP provider that supports SIP VoIP softphones made by CounterPath and Acrobits.Įquipment requirements for VoIP softphone software include a: Still other softphones are made by independent third-parties, such as CounterPath, and designed to work with a broad range of VoIP service providers and operating systems. Many business-focused VoIP providers, such as RingCentral or 8x8, provide their own branded softphone to use with their Hosted PBX VoIP calling service. Some are proprietary applications designed to work with a particular vendor, such as Skype (which uses its own specific protocol). There are a lot of VoIP softphones available to residential and business VoIP consumers. Account with a VoIP provider (or a connection to a company's PBX).To make VoIP calls using a VoIP softphone, callers need a/an: Softphone users can also receive phone calls from other softphone users (PC), landline, or cell phones. Softphone software supports two basic calling functions for any consumer with VoIP phone service: VoIP softphone software users interact with the VoIP software using a mouse, keyboard, or touchscreen technology.Ī VoIP softphone is VoIP software that can be used on many different types of Internet-connected personal computers (PCs), such as: Softphone software enables users to make calls using a computing device without needing a traditional phone or headset (headphones with a microphone). VoIP softphones are VoIP software applications that support the making and receiving of calls over the Internet using a fast broadband or DSL connection. Softphone software can be used on desktop or laptop computers, cell phones, or tablets. VoIP softphones are installed or web-based software programs that help users make Voice over IP phone calls without a physical phone.
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